System Emails
What are System Emails?
System emails are the emails that the Stacklii system will trigger and send automatically to your contacts based on specific actions they take.
Types of System Emails
Appointment Reminder - An email will be sent to any contact who has scheduled an appointment with you through the Bookings and Appointment system. The timing of this Appointment Reminder Email is set in the Appointment feature settings.
Double Opt-In Confirmations - If the Double Opt-In setting is activated in any form on your website, this email will be sent to any new contact who fills in that form.
Download Digital Goods - If you have a downloadable digital product or file in your store, this email will be sent when that product is purchased by a contact. The button in the system will take them to the downloads page.
Member Registration Approved - Once a contact's membership to your site has been approved, this email will be sent to them.
Member Password Recovery - This email will be sent when a contact resets their password. It will also trigger when you manually add a new member and request a password change.
New Appointment - As soon as a contact schedules an appointment through your site, they will receive this email as a confirmation. This email also contains all the details needed for the appointment.
Order Shipped - This email will be sent once an order is marked as shipped from your store.
New Order - As soon as a contact places a new order from your store, they will receive this email.
Order Canceled - This email will be sent as soon as a contact creates an order but then cancels the order again before checkout.
Order Completed - This is a confirmation email that a contact will receive to confirm that their order/purchase has been processed. It also contains all the order details.
Subscription Failed To Renew - If you have a paid membership where contacts pay you a monthly subscription fee, this email will trigger when the system fails to collect a payment from a contact.
How to Edit a System Email
Go to Emails & Automations >>> System Emails. Then click on the template you want to edit. The email editor will open. You can now adjust any details of the email.
Email Subject Line
change the email subject line at the top of the editor. Keep it generic as this template will be used for all contacts and actions for this email trigger.
Editing The Email
You can now adjust any aspect of the email just like in the normal email editor.
You can adjust Blocks and Styling of the blocks.
We recommend that you do not change too many details in these templates, as they are already set up to work as they should. However, you are welcome to change the styling to adjust it to your brand.
Preview and Saving a System Email
You can preview and email by clicking on the "Preview" button in the top right corner.
Once you are happy, click on "Save" in the top right corner to save your changes.
System Email Settings
How To Disable A System Email
To disable a system email, hover over it in the main view. A blue icon with three dots will appear. Click on this icon to open a menu and select "Disable email."
How To Reset A System Email
If you made some changes to a System Email and you want to reset it to the original, hover over the email in the main view and click on the three dots in the blue icon that appears.
In this menu, select "Reset email" and all your changes will be deleted.
The email is now back to the original version and you can start editing again.
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