FAQ's
Have a question for us?
Submit your questions to [email protected] and we will get them answered for you as quickly as possible.
I'm struggling to build my site. Can you assist?
Most definitely! Help you launch and grow your online business and website is a priority for us.
We offer coaching and mentoring services. Learn more about it here: https://stacklii.com/coaching
If you just want a quick answer to a specific problem, you can contact support here: Ways To Get Support
Do you have guides on how to quickly create and launch my website?
Yes, although creating and launching a website is not a quick process, we have a few options for you to help you kickstart the process.
14 Day Launch Challenge - Design, build, and launch a basic website in 2 weeks
Help Centre Articles - All the "How-To" articles about all the Stacklii Features
Stacklii Academy - Guided Instructional Video Tutorials
Getting Started Guide - A few starting points for the Stacklii builder
Basic Design & Build Principles - The basic building blocks of any website page builder
I'm loving Satcklii! Where can I leave a testimonial?
WOW, we love our users so much! Depends on the format of the testimonial:
💥 It will be great if you can leave a review by completing this form for the Capterra platform where we Stacklii is listed. Complete Capterra Review
Testimonial: Please send us a video link or text testimonial and an image of yourself to [email protected] and we can will add your testimonial to the website.
Facebook: Review us on Facebook here.
I need assistance
No problems, if you didn't find what you were looking for in the help tab 'just to the lower left' of the dashboard. Reach out to us via the support chat at the bottom right.
Our amazing support team is always on standby to help. Ways To Get Support
I have connected my domain but it's still not working?
Oh no, let's fix that for you. First of all be aware that it can take up to 24 hours for the domain to propagate and be active on your site.
Over 24 hours? Re-check you DNS setting on your domain host, sometimes it just needs re-doing. So simply remove the connection within Stacklii > And re-add the domain.
Problem not solved? Reach out to us via the website support chat or email us at [email protected]
My site says it's not secure?
Don't panic! It sounds like a SSL certification issue, send us a message via the support chat with the domain you are having issues with and our team will resolve it as soon as possible for you.
It says I have reached my subscriber limit?
First off, well done for growing your list! To remove the alert simply head over to your billing area and apply the email plan you need for the size of your list.
You update all the time, where can I see all the updates?
Yep we like to keep moving forward and setting the bar higher!
You can view all our updates via the help tab. Open up the road map tab and all the updates are posted there and updated regularly.
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